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© 2019 by Muirwood Reclamations | All Rights Reserved

FOR RETURNS, EXCHANGES, AND CANCELLATIONS

Contact us within: 5 days of delivery

Ship items back within: 7 days of delivery

Request a cancellation within: 1 hour of purchase

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Returns and exchange details

Customers opting to return goods that are undamaged will be charged a shipping fee.

Customers who would like to return their undamaged goods and contact us after the 5-day post delivery time frame will be charged a 20% restocking fee in addition to the cost of return shipping. These fees will be deducted from the refund. The refund will be issued after we have received the undamaged goods.

Shipping

If your package is returned to us due to a buyer error (wrong address entered, etc.), you are responsible for purchasing additional shipping to have the item re-shipped to you.

Once packages are marked "delivered" by carrier, we are no longer responsible for the package. Please make sure to ship your package to a secure address where the mail carrier can leave the package.​

Muirwood Reclamations ships worldwide from Glen Ellyn, Illinois. Standard shipping fees apply for international shipping.​

Questions about your order?

Please contact us if you have any problems with your order at info@muirwoodreclamations.com

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